FAQ
1. What is the RT Pastry Loyalty Programme?
The RT Pastry Loyalty Programme is a membership program which enables a member earns and redeems Points and enjoys exclusive privileges while visiting our RT Pastry outlets in Klang Valley.
2. How do RT Pastry members work and is it Free?
You can join the loyalty program by signing up for a FREE account. Registration can be done by scanning our Membership QR code that displays in our outlets or via our official website (https://shop.rtpastry.com/). Once you have successfully signed up as a member of the RT Pastry Loyalty Programme, you can start collecting Points and earning rewards on your membership account.
3. Is there any Tier for Members? And how do I maintain it?
Once you qualify for the Super Foodie Tier, you will be a member of the tier for an entire year from the date you qualify, which starts from your every transaction date. You will have 360 days from your transaction date to accumulate spent to extend your tier membership to the next level, either the Master Pastry Tier or RT Prime Tier. If you do not meet the spending requirement to maintain your tier, you will be downgraded to the previous tier.
RT Pastry member accounts will be discontinued if no purchase transactions are made within 360 days from the date of the last purchase.
4. What are the Points and how do I earn them?
You can earn Points and use them to redeem rewards and enjoy member benefits for each tier. In Super Foodie Tier and Master Pastry Tier, for every RM1 you spent on product purchase, you will earn 1 Point. While in RT Prime Tier, there will be 1.5 points for every RM1 spent on product purchase. Please note that Points may take up to 24 hours to be reflected into your account. Rounding down adjustment is applied to 0.5 point on every transaction.
5. What rewards can I redeem my points for?
Depending on the total number of Points you have, you will be able to redeem them for different rewards. This could be an e-voucher, products, merchandise items, etc. The rewards catalogue may change without prior notice, so be sure to check it regularly.
6. Will my points expire?
Yes. Points will be expiring after 360 days from the date of accumulation. While membership tiers will be expired after 360 days from your transaction date (the date you qualified for the current tier of your membership). Points are refreshed and reset every 360 days from the date of your transaction. They won’t be carried forward or refunded. A reminder of the expiry date is shown on the members’ portal homepage.
7. How do I redeem my rewards?
Open the web app and inform our staff at any of our outlets in Klang Valley that you would like to redeem your rewards. Kindly swipe the rewards only when you are in front of the cashier at the outlet. You can track your rewards and points via the members' portal. Please ensure that the reward you wish to claim matches the intended product before redeeming. All claimed rewards are non-refundable. Kindly redeem your rewards before the expiry date, as expired rewards will not be extended or carried forward.
8. Is it possible to merge the points accumulated in the two different membership accounts owned separately by me and my friends or families?
The RT Pastry Loyalty Programme is designated for individual use by the respective Member only. No merging and transferring of Points from different Membership Account is allowed.
9. Are redeemed Points returnable or refundable?
No, all Points already redeemed are non-returnable and non-refundable.
10. What should I do if I can’t log into my account?
You may visit or contact any RT Pastry outlets or email to info@rtpastry.com for further assistance.
11. Do I have birthday rewards?
Yes, we celebrate your birthday with special rewards! You can redeem your birthday rewards within a 7-day window, starting 3 days before and ending 3 days after your actual birthday. All birthday vouchers will be available in the Member Portal under the Rewards Discover page.
- Super Foodie Members
Enjoy a complimentary slice cake and a RM20 cake voucher (with a minimum spend of RM50).
Slice cake options include:
Chantilly Fruit, Chantilly Pudding, Green Tea Cake, Classic Opera, Hazelnut Sesame, and Mirror Chocolate. - Master Pastry Members
Receive a complimentary slice cake and a RM30 voucher (with a minimum spend of RM60).
The voucher is valid for both cakes and breads.
Slice cake choices:
Chantilly Fruit, Chantilly Pudding, Green Tea Cake, Classic Opera, Hazelnut Sesame, Mirror Chocolate, American Cheesecake, Chocolate Cheesecake, and Mini Forest. - RT Prime Members
Celebrate with a free whole cake!
Cake selection includes:
Chantilly Fruit, Mirror Chocolate, Chantilly Pudding, Green Tea Cake, Classic Opera, and Hazelnut Sesame.