Terms & Conditions
The RT Pastry Loyalty Programme (“RT Member”) is operated through the RT web app and governed by the following terms and conditions or any other policies, FAQs, guidelines pertaining to the Loyalty Programme as may be in place from time to time (“Terms and Conditions”).
Please read these Terms and Conditions carefully. By successfully signing up as a member to the RT Pastry through the RT web app, you are deemed to have read, understood, accepted and agreed to be bound by each term and condition as contained in these Terms and Conditions. The Terms and Conditions stated herein constitute a legal agreement between you and RT Pastry.
By signing up, you agree that it is your responsibility as a Member to keep yourself updated with the Terms and Conditions (as Amended). Any continued participation as a Member after any Amendments to the Terms and Conditions shall constitute consent, acceptance and affirmative agreement by the Member to the Terms and Conditions as they exist from time to time, including, without limitation, the amended Terms and Conditions. RT Pastry shall not be held liable for any loss, damage or expense accrued (regardless of whether RT Pastry receives prior notice or advice of the possibility of damage) as a result from any Amendments to the RT Member or these Terms and Conditions.
RT Pastry reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change and/ or terminate the rewards and/ or all or any portion of the Terms and Conditions (“Amendments”, and “Amended” shall be construed accordingly); and any Amendments will be effective immediately upon posting of the same on the RT Pastry website at (“https://shop.rtpastry.com/”) and the Facebook Page (“RT Pastry - Pride In Every Bite”).
Each Amended version of the Terms and Conditions shall apply and supersede all previous versions including the hardcopy version (if any). In the event of any inconsistency between these Terms and Conditions and any other material in any medium containing information on the Loyalty Programme, these Terms and Conditions (as Amended) shall prevail.
If you do not agree to or fall within the Terms and Conditions and wish to discontinue using the RT Member, please do not continue using the RT web app and proceed with termination.
1. Membership
If you are under 16 years, you need your parent’s permission before becoming a member and accessing the RT web app.
You are responsible for every use of the RT web app that occurs in conjunction with use of your username and password. You must use reasonable efforts to keep your username and password confidential. You must notify us as soon as you become aware of any unauthorized use of your membership, username or password.
Your Membership is non-transferable. You must not share your username and password with anyone else or allow anyone else to access your RT Member by using your username and password.
2. Membership Details
The RT Member in web app (with active internet connection) must be presented to retail crew by a Member for the transaction at RT Pastry outlets to ensure that the spending amount is recorded and accumulated. Any failure to do so shall result in the amount spent not being taken into account for points accumulation and RT Pastry shall not be held liable for such failure including where the RT Member on the web app does not have active internet connection or electronic communication for any reason whatsoever.
The points earned from a Product Purchase Transaction may take up to twenty-four (24) hours to be reflected in the RT Member web app and redemption of points by a Member shall only be allowed with the points already reflected in the RT Rewards.
Points collected shall be on a cumulative basis subject always to any points collected from a Transaction must be redeemed within 360 days from the points were earned (“Points of Expiration Date”).
RT Pastry reserves the right to correct the points balance provided in your web app if it believes that a billing or accounting error has occurred regardless of whether notice is provided.
RT Pastry reserves the right to refuse awarding any points or to remove any points awarded if RT Pastry identifies that the points collected were in error or suspects that the points were fraudulently accumulated or in breach of these Terms & Conditions regardless of whether notice is provided.
RT Pastry member accounts will be discontinued if no purchase transactions are made within 360 days from the date of the last purchase.
3. Points Collection
Points will be awarded to any Product Purchase Transactions made by a Member at any RT Pastry outlets in Klang Valley, unless it’s specified by no point to be granted.
Each Transaction receipt shall entitle only one (1) Member to accumulate points.
Every Ringgit Malaysia One (RM 1.00) spent by the Super Foodie tier and Master Pastry tier in a Product Purchase Transaction is equivalent to ONE (1) point (being RM 1.00 = 1 point), while RT Prime tier in a Product Purchase Transaction is equivalent to ONE POINT FIVE (1.5) point (being RM 1.00 = 1.5 point), inclusive of any tax charged.
Any points collected from a Product Purchase Transaction must be redeemed within 360 days from the points earned.
4. Points Redemption
Points can be redeemed via the RT Member in the web app. A Member may redeem some or all his/her points for Rewards subject to the Member complying with the procedures for redemption.
Points will be deducted automatically from the RT Member in the web app based on a first in first out basis, upon successful redemption. The points earned at the earliest date will be deducted first, followed by Points earned at later dates and time, until which the full points required for the redemption is achieved.
In the event that Rewards redeemed with points are not reflected in the web app after twenty-four (24) hours, the affected Member shall kindly inform RT Pastry in any RT Pastry outlets by providing all relevant information.
RT Members accept the points balance as reflected in the web app as correct and without any further claim for unrecorded points and no further correspondence will be entertained.
RT Pastry reserves the right to refuse or remove any Points Redemptions if RT Pastry identifies that the points collected were in error or suspects that the points were fraudulently accumulated or in breach of these Terms & Conditions regardless of whether notice is provided.
RT Pastry reserves the right to, at its sole and absolute discretion from time to time without prior notification, amend, modify, update, change, and terminate the Rewards and/or items available for redemption.
All completed redemptions shall not be revoked, cancelled, returned or refunded.
5. Rewards
Unless expressly provided under these Terms and Conditions, each of the Rewards, in particular Rewards other than points, may respectively be subjected to other terms and conditions as stipulated by RT Pastry.
All Rewards are subject to in-store availability, on a “while stocks last” basis and may be applicable to limited (and not all) RT Pastry outlets or particular products only.
RT Pastry may, at its discretion, replace or substitute any Rewards with any other rewards of similar or equivalent value without prior notice.
Any Rewards earned are non-transferable, non-assignable, not for sale to any third parties and not exchangeable for cash.
Any Rewards earned shall only be redeemed once and at RT Pastry outlets in Klang Valley only. Any unutilised Rewards after the applicable expiration date shall be forfeited, not reinstated and not refundable.
6. Refer A Friend
As a RT Member (a “Referrer”), you are subject to Terms of Use and Policy, as well as the following additional Terms & Conditions for RT Member of Referral Program:
The Qualified Referral is defined as a person (a "Referred Member") registers a RT Member account using Referrer referral code.
The Referred Friend and the Referrer cannot be the same person (for example, by using a different email address). RT Pastry will disqualify suspicious referrals.
To earn referral rewards as a Referrer, the Referred Friend must complete a registration using Referrer’s referral code and spend with no minimum amount their first transactions at RT Pastry outlets. A Referrer will receive the rewards for every successful referral and transaction.
To be eligible for the Referral Program, the Referrer must share his/her unique referral code with their friends or family. RT Member of Referral Program only limited to individuals and cannot be used by businesses.
RT Pastry reserves the right to close the account(s) of any Referrer and/or Referred Friend and to request proper payment if the Referrer and/or Referred Friend attempts to use the RT Member of Referral Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
RT Pastry reserves the right to cancel RT Member of Referral Program at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.
7. Internet Delays
The RT Member in web app may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the mobile or electronic device used by the Member being faulty, not connected, out of range, switched off or not functioning. RT Pastry shall not be held responsible for any failure of recording any points accumulation, redemption of points or other privileges, and other website usage related failures, damages or losses resulting from such problems.